FAQ

  • Do iCare techs have the same training than Apple techs ?
  • Our techs followed the same courses, and are certified by Apple. Certifications are refreshed after each release of a new product.
  • Is my machine serviced on the spot?
  • Every Mac, and the majority of Apple's products are repaired on the spot. Some iPhones may need to be sent to an AppleCare repair center, which can take a few days.
  • Do you use original Apple parts?
  • Our parts are provided by Apple, and under a warranty.
  • Do I have to provide the bill of my device ?
  • Most of the time, the warranty informations are known and the bill is not required . However, we may need it in some cases (warranty issues, accessories, consumer law,...), reasons why we advice you to bring one.
  • Quels sont vos moyens de règlement ?
  • Nous acceptons la CB et les espèces. Le règlement par virement bancaire est possible, mais nécessite plusieurs jours de traitement pendant lesquels nous ne pourrons vous restituer votre matériel. La carte American Express et les chèques ne sont plus acceptés.
  • Is it possible to have a lending device during the repair ?
  • We may, under reserve of availability, lend a replacement device. A bail check may be required.
  • Êtes vous ouverts les jours fériés ?
  • Non
  • Is an appointment absolutely needed ?
  • No, we welcome you with or without an appointment.
  • Do you speak english ?
  • Yes ! Depending on the center, we also speak Russian and Spanish.
  • Are the quotations free ?
  • Except for some particular cases (insurance expertise,...), our diagnostics and quotations are free.
  • Is the service done immediately ?
  • Each one of our repair requires several diagnostics, which need to be done in a environmentally adapted workshop, (antistatic zones with numerous specialized equipments). for this reason, no intervention is done in the reception. For a faster intervention, an Express service is available, to obtain a diagnostic in priority.