FAQ

  • Do you use original Apple parts?
  • Our parts are provided by Apple, and under a warranty.
  • Do iCare techs have the same training than Apple techs ?
  • Our techs followed the same courses, and are certified by Apple. Certifications are refreshed after each release of a new product.
  • Is my machine serviced on the spot ?
  • Every Mac, and the majority of Apple's products are repaired on the spot. Some iPhones may need to be sent to an AppleCare repair center, which can take a few days.
  • Do iCare techs have the same training than Apple techs ?
  • Our techs followed the same courses, and are certified by Apple. Certifications are refreshed after each release of a new product.
  • Are you open on public holiday ?
  • No we are not
  • What are your ways of payment?
  • We accept credit card and cash. Payment by bank transfer is possible, but it may take a few days, in which you will not be able to get your computer back. American Express and checks are not accepted anymore.
  • Les techniciens iCare ont-ils la même formation que les techniciens d’Apple ?
  • Nos techniciens ont suivi le même cursus technique et sont certifiés par Apple. Les certifications sont actualisées à chaque sortie de produit.